Lotus365 Privacy Policy
Your privacy matters to us. This page explains exactly what information Lotus365 collects, why we collect it, how we use it, and what rights you have over your own data. No legal jargon. No hidden meaning. Just a clear, honest explanation of how we handle your information.
We collect only the information we genuinely need to run your account and process your transactions. We do not sell your data to third parties. We do not share your personal information with anyone outside of what is required to operate the platform securely. You have the right to access, correct, and request deletion of your data at any time.
1. Who We Are
Lotus365 is an online sports betting and gaming platform serving Indian users. When this policy refers to “Lotus365,” “we,” “us,” or “our,” it means the Lotus365 platform and the team that operates it.
When this policy refers to “you” or “your,” it means any person who visits the Lotus365 website, uses the Lotus365 app, or holds a registered Lotus365 account.
2. What Information We Collect
We collect two types of information information you give us directly and information collected automatically when you use the platform.
Information You Give Us
When you register an account:
- Full name
- Mobile number
- Email address
- Date of birth
- Username and password
When you verify your identity (KYC):
- Aadhaar card details
- PAN card details
- Address proof documents
- Selfie or photo for identity confirmation
When you make a deposit or withdrawal:
- UPI ID or bank account details
- Transaction reference numbers
- Payment method information
When you contact support:
- Messages and communications you send us
- Screenshots or documents you share with our team
Information Collected Automatically
When you use the Lotus365 app or website:
- Device type and operating system version
- IP address and approximate location
- Browser type (for website users)
- Pages visited and features used
- Session duration and activity patterns
- Betting and gaming activity within your account
3. Why We Collect Your Information
Every piece of information we collect has a specific purpose. Here is exactly why we collect what we collect:
| Information | Why We Collect It |
|---|---|
| Name, mobile number, email | To create and manage your account |
| Date of birth | To verify you meet the minimum age requirement |
| Aadhaar and PAN | To comply with KYC and identity verification requirements |
| Bank and UPI details | To process deposits and withdrawals securely |
| Device and IP information | To detect fraud and protect account security |
| Betting activity | To manage your bets, calculate returns, and settle markets |
| Support communications | To resolve your queries and improve our service |
| Session and usage data | To improve platform performance and user experience |
We do not collect information for the sake of collecting it. If we do not need something to operate your account or protect your security, we do not ask for it.
4. How We Use Your Information
Your information is used for the following purposes:
- Running your account: processing registrations, managing logins, handling deposits and withdrawals, settling bets, and maintaining your account history.
- Verifying your identity Confirming that you are who you say you are and that you meet the age and eligibility requirements to use the platform.
- Processing payments Completing deposits and withdrawals securely and maintaining transaction records.
- Keeping your account secure Detecting unusual activity, preventing fraud, identifying unauthorised access attempts, and protecting your balance.
- Providing customer support Responding to your queries, resolving account issues, and following up on complaints.
- Sending service communications Notifying you about your account — deposit confirmations, withdrawal updates, security alerts, and important platform changes. These are not marketing messages — they are operational communications related to your account.
- Sending promotional communications If you have opted in to receive promotional messages, we may send you information about bonuses, offers, and platform updates. You can opt out of these at any time from your account settings.
- Improving the platform Understanding how users interact with Lotus365 helps us identify performance issues, improve navigation, and build better features.
- Legal and compliance requirements Maintaining records as required by applicable laws and responding to lawful requests from authorities where required.
5. Who We Share Your Information With
We do not sell your personal information. We do not share it with advertising networks. We do not pass it to third parties for their own marketing purposes.
We share your information only in the following limited circumstances:
- Payment processors To complete your deposits and withdrawals, your payment details are shared with the payment processing providers we work with — UPI platforms, banking networks, and wallet services. These providers process your payment and nothing more.
- Identity verification services To complete KYC verification, your identity documents may be processed by a third-party verification service. These services are bound by strict confidentiality requirements.
- Technology and infrastructure providers The services that power the Lotus365 platform — hosting, security, analytics — may process certain technical data as part of their service. They operate under data processing agreements and are not permitted to use your data for their own purposes.
- Legal and regulatory requirements If we are required by law, court order, or regulatory authority to disclose information, we will comply. We will notify you of such a request where we are legally permitted to do so.
- Fraud prevention and security In cases of suspected fraud, account abuse, or criminal activity, we may share relevant information with law enforcement or fraud prevention organizations.
We do not share your information in any other circumstances without your explicit consent.
6. How We Protect Your Information
Protecting your data is not an afterthought at Lotus365. It is built into how the platform works.
- SSL Encryption All data transmitted between your device and Lotus365 servers — including login credentials, payment details, and personal information — is encrypted using SSL (Secure Sockets Layer) technology. This is the same standard used by banks and major financial institutions.
- Secure Data Storage Your personal information is stored on secure servers with restricted access. Only authorised personnel with a genuine need to access your data can do so.
- Two-Factor Authentication Your account can be protected with two-factor authentication, requiring a one-time OTP in addition to your password for login.
- Fraud Detection Systems Automated systems monitor account activity for unusual patterns — multiple login attempts, unusual transaction behaviour, or suspicious betting patterns — and flag them for review.
- Staff Access Controls Lotus365 staff can only access your personal information to the extent necessary for their specific role. Support agents can see what they need to resolve your query. They cannot see your full payment details or identity documents unless required for verification.
- No Password Storage Lotus365 does not store your password in plain text. Passwords are encrypted using industry-standard hashing methods. Even Lotus365 staff cannot see your password — only you know it.
7. Cookies and Tracking
The Lotus365 website uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used.
Types of Cookies We Use
- Essential cookies These are required for the platform to function. They manage your login session, remember your preferences, and keep your account secure. You cannot opt out of essential cookies without preventing the platform from working.
- Performance cookies These help us understand how users interact with the platform — which pages are most visited, where users encounter problems, and how the site performs on different devices. This data is aggregated and anonymous.
- Functional cookies These remember your preferences — language settings, preferred interface, and similar choices — so you do not have to reset them every visit.
- Marketing cookies If you have come to Lotus365 through a partner or affiliate, cookies may record that referral. We do not use marketing cookies to track your activity outside the Lotus365 platform.
Managing Cookies
You can control cookie settings through your browser preferences. Disabling non-essential cookies will not prevent you from using Lotus365, but it may affect some preferences and performance features.
8. Your Rights Over Your Data
You have specific rights over the personal information Lotus365 holds about you. Here is what you can ask for and how to ask:
Right to Access You can request a copy of the personal information we hold about you at any time. We will provide this within 30 days of receiving your request.
Right to Correction If any information we hold about you is inaccurate or out of date, you can ask us to correct it. You can update many details — like email address and communication preferences — directly in your account settings.
Right to Deletion You can request that we delete your personal information. We will action this request where we are not required to retain data for legal, regulatory, or financial record-keeping purposes.
Right to Restrict Processing You can ask us to stop using your data for specific purposes — for example, opting out of marketing communications — without requesting full deletion.
Right to Data Portability You can request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Right to Withdraw Consent Where we process your data based on your consent — such as marketing communications — you can withdraw that consent at any time from your account settings or by contacting us.
How to Exercise Your Rights
Contact our support team through any of the channels on our Contact Us page:
- Live Chat — for immediate requests
- Email — for formal data requests requiring documentation
- Contact Form — for written requests
We will respond to all data rights requests within 30 days. For complex requests, we may extend this by an additional 30 days — and we will notify you if this is the case.
9. Data Retention — How Long We Keep Your Information
We keep your personal information for as long as your account is active and for a period after account closure as required by applicable financial and regulatory record-keeping requirements.
| Data Type | Retention Period |
|---|---|
| Account registration details | Duration of account plus 5 years after closure |
| Transaction and payment records | 7 years from transaction date |
| KYC and identity documents | Duration of account plus 5 years after closure |
| Betting and gaming history | Duration of account plus 5 years after closure |
| Support communications | 3 years from the date of the interaction |
| Marketing preferences | Until you opt out or request deletion |
After the applicable retention period, your data is securely deleted or anonymized so it can no longer be linked to you.
10. Children and Minors
Lotus365 is strictly for users who are 18 years of age or older.
We do not knowingly collect personal information from anyone under the age of 18. If we discover that a user is under 18, their account will be immediately closed and any funds will be handled in accordance with our terms and conditions.
If you believe a minor has registered on Lotus365, please contact our support team immediately.
11. Third-Party Links
The Lotus365 platform may contain links to third-party websites or services — for example, payment providers or partner sites. This privacy policy applies only to Lotus365. We are not responsible for the privacy practices of third-party sites and encourage you to read their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements to our data practices.
When we make significant changes, we will:
- Update the “Last Updated” date at the top of this page
- Display a notice in the Lotus365 app or website informing you of the change
- Where required, ask for your renewed consent
Continuing to use Lotus365 after a policy update constitutes your acceptance of the updated terms. If you disagree with a change, you can contact us to discuss your options or close your account.
13. Contact Us About Privacy
If you have any questions about this privacy policy, want to exercise your data rights, or have a concern about how your information is being handled, contact us directly:
- Live Chat: Available 24/7 inside the Lotus365 app and website
- Email: contact@lotus365.com
- WhatsApp: 9982222222
- Contact Form: Available on the Lotus365 Contact Us page
We take privacy queries seriously and will respond to every privacy-related contact within 4 hours.